Аудиокнига: Отчаянные аккаунт-менеджеры: Как работать с клиентами без стресса и проблем. Настольная книга аккаунт-менеджера, менеджера проектов и фрилансера

The right relationship with the client is the key to long-term cooperation and successful sales. It can be difficult to create them, but it is even more difficult to maintain and strengthen them. What should be done to make even the most «difficult» customer satisfied? How to work with client manipulators? What is the right way to say “no” to a client and avoid conflicts? How to be flexible but not bend? There are answers and examples to all these questions from the practical experience of the author of the book, an experienced customer service and sales specialist Boris Shpirt.

You will learn how to make the client-contractor relationship mutually beneficial, and reading the text by the author will help you remember the most important things.

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